Jargon be Gone!
As soon as employees read the words, “synergistic opportunities” their eyes glaze over. Similarly, when customers read self-congratulatory prose about process management improvements, you’ve lost them. While the news being shared may be relevant or even critical to the intended audience, if it is masked in corporate jargon, it will never be heard. One of the most important things a CEO can do to improve his or her communication skills is to stop thinking about the audience and instead focus on the people in it.
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