When it comes to employees, customers and members, mum is not the word. Why you should get strategic with your internal and external messages.
Communication is at the heart of building business relationships: top-to-bottom, bottom-to-top, peer-to-peer, internally and externally. The best relationships are two-way with active dialogue. You can have a solid plan and vision, employees with phenomenal capacity and business integrity – but not communicating to your employees, customers and members can be toxic.